March 31, 2020 Student Success Center Academic Advising

The Student Success Center Advising Team will be available on the first day of open registration for pre-requisite error messages, registration pins and quick advising questions via Chat in Microsoft Teams.

How to access MS Teams Chat

  1. Login to MyCommnet.
  2. Login/select to your GCC Email icon at the top of your screen.
  3. Once in your email, click on the 9 dots in the upper left corner of your screen to the left of the CSCU.
  4. Select Teams.
  5. Click on Chat the left side of the app.
  6. Click on the small pencil and paper icon on the top of the page to the right of the Microsoft Teams to create a New Chat. 
  7. Type the name of an academic advisor and select the correct name.
  8. Type your message in the Chat field that read “type a new message” and hit enter or select the send arrow.

Please only reach out to one advisor and chats will be responded to on a first come first serve basis. 

6am-5pm                            Roberta Prior

6am-12:00pm                    Sandra Mastropetre

6am-4:30pm                     Kristina Kosnoff

8:30am-4:00pm                John Mullane     

8am-4pm                            John Smeraglia (pre-requisite errors and pin codes only please)

8am-4:30pm                      Kristof Helmeczi (pre-requisite errors and pin codes only please)

Note: If you have difficulty accessing the chat then there are other ways to reach an advisor. Please visit the website for additional options (    


The Student Success Center will continue to provide academic advising primarily via WebEx and Email to ensure services are still offered and our students are prepared for online registration which begins on March 31, 2020.

Students who require an academic advising appointment should reach out to their academic advisor based on who they have met with in the past or via the general office email at Please include the following

  • Full name
  • Banner ID#
  • What you need assistance with
  • Dates and times you are available to meet online via webex or talk on the telephone. 

Please allow for 45 minutes when scheduling your academic advising appointments.

Staff will respond to you M-F between 8 am-4:30 pm.

If you are trying to register for courses and require an Authorization Pin Code or received a “Prerequisite and Test Score Error”, email the general office email at  In order to expedite your request, please include the following:

  • Full Name
  • Gateway Student ID number
  • Class(es) for which you’d like to register
  • Semester in which you’d like to register
  • Attach transcripts outside of Gateway showing prerequisite courses (pdf files preferred)


All transfer advising appointments with other universities are suspended at this time, except for scheduled appointments with Southern CT State University.  Students can schedule a virtual appointment with SCSU representative Kaitlyn Hoffmann via their My Gateway account or by emailing  This page will be updated to reflect additional rescheduled university advising opportunities. 

If you have a HOLD on your account please email With your name and Banner ID#.


Academic & Career Planning

Success at Gateway

  • Meet with an advisor, counselor or coach to review progress toward goals, including individual performance, grades, and strategies for success


Graduation & Beyond


  • Six (6) months prior to graduation, meet with an academic advisor to review degree evaluation and ensure all requirements have been met
  • Register for any remaining courses to fulfill outstanding degree requirements
  • Complete course substitution forms (If applicable)
  • Ensure all transfer credits have been successfully applied to GCC transcript (if applicable)
  • Submit your graduation application online through the Office of the Registrar
  • Engage in transition planning for employment and/or transfer to 4-year college or university






>> Find your program advisor and schedule an appointment.



>> Sign up through MyGateway Student Success Network.



>> Sign up through MyGateway Student Success Network. Log in with your 8-digit student ID number and myCommNet password. Click here for a video tutorial on how to make an appointment online.



>> CONNTAC promotes and expands equal educational access and opportunity for Connecticut residents. For Admissions Application Fee Waivers,  financial aid assistance and more, contact Imani Smith
directly at
or (203) 285-2216.