The Student Success Center advising team is available for online and telephone appointments, as well as quick advising questions via:

How to access MS Teams Chat

  1. Login to MyCommnet.
  2. Login/select to your GCC Email icon at the top of your screen.
  3. Once in your email, click on the 9 dots in the upper left corner of your screen to the left of the CSCU.
  4. Select Team
  5. Click on Chat the left side of the app.
  6. Click on the small pencil and paper icon on the top of the page to the right of the Microsoft Teams to create a New Chat.
  7. Type the name of an academic advisor and select the correct name.
  8. Type your message in the Chat field that read “type a new message” and hit enter or select the send arrow.

Please only reach out to one advisor either via email OR chat.  All inquiries will be responded to on a first come first serve basis and chats will be responded to in between scheduled appointments.


Students who require an academic advising appointment should reach out to their academic advisor based on who they have met with in the past or via the general office email at Please include the following:

  • Full name
  • Banner ID#
  • What you need assistance with
  • Dates and times you are available to meet online via Webex, MS Teams or talk on the telephone.   (video conferencing and phone calls will have a caller ID from out of state and likely California, so please answer those calls as they are from College personnel.)

Please allow for 45 minutes when scheduling your academic advising appointments.

Staff will respond to you M-F between 8:00 am - 4:30 pm.

If you are trying to register for courses and require an Authorization Pin Code or received a “Prerequisite and Test Score Error”, email the general office email at  In order to expedite your request, please include the following:

  • Full Name
  • Gateway Student ID number
  • Class(es) for which you’d like to register
  • Semester in which you’d like to register
  • Attach transcripts outside of Gateway showing prerequisite courses (pdf files preferred)

All transfer advising appointments with other universities are suspended at this time, except for scheduled appointments with Southern CT State University.  Students can schedule a virtual appointment with SCSU representative Kaitlyn Hoffmann via their My Gateway account or by emailing  This page will be updated to reflect additional rescheduled university advising opportunities.
If you have a HOLD on your account please email With your name and Banner ID#.




Room N213 (Second floor of the North Building)

Office Hours

Monday - Friday :  8:00 AM - 4:30 PM
Wednesdays :  8:00 AM - 7:00 PM


Please include your student ID number with all correspondence.


Student Success Center
Gateway Community College
20 Church Street
New Haven, CT 06510

Please include your student ID number with all correspondence.


(203) 285-2090


(203) 285-2292

Our Staff

Interim Director of Advising & Retention: Kathleen Ahern
Director of Retention: Roberta Prior
Counselor: John Mullane
Academic Advisor: Kristina Kosnoff
Academic Advisor: Sandra Mastropetre
Academic Advisor: Claudine Tolbert
Academic Advisor (PT): John Scippa
Academic Advising Assistant: Lisa Feliconio
Office Assistant: Kristof Helmeczi
Student Success Associate: John Smeraglia