The Department of Information Technology is committed to providing the highest quality services to facilitate the computer needs of the college. We provide students, faculty, and staff with the necessary computer-related technical and non-technical support.


Dear Colleagues,

While we deal with the Coronavirus situation, telecommuting and the reopening of the college, IT support will be available for your needs. 

Effective August 25, 2020, the IT office on campus will be open for on site support needs.

The department office is open from:

Monday through Friday- 8:00 am to 5:00 pm

All on-site services will be done by telephone or appointment. In order to maintain proper social distancing, walk-in services are not available.

There are multiple ways to contact the Gateway Help Desk.  

You can call 203-285-2040 for assistance. When the office is staffed, the calls will be picked up as quickly as possible. During other times, the number is remotely monitored and calls will be picked up until 7 pm, Monday through Friday.  

You can also go to Service Now for assistance.

When contacting us by phone or email, please leave your name, a clear description of the problem, and a call back number. 

A technician will call you back and assist you remotely. 

Do not send support calls to individual technicians. This will delay the response to your issue. 

For after hours services, please call 860-723-0221 



Technology Resources for Students Only


Direct links to Online Resources:

Microsoft Office 365:
WebEx Portal:

Gateway IT Help-Desk

On-Site IT Service – Providing virtual support:

  • Phone: 203-285-2040 (8:00 AM-4:30 PM)

Online IT Service: Available 24/7/365

Quick Links

Help with Logging in

Help with your Browser

Course Resources


Blackboard Guidance:

Help with Email/Office 365


Help with Microsoft Teams

Help with Campus WiFi

Staff/Faculty Resources 


Contact IT