Medical Office Assistant Training Certificate — SNAP Approved

This program is designed to prepare the student with the specialized knowledge, administrative skills, and office protocols required to successfully work in medical offices, long-term care facilities, and medical insurance companies. In the present healthcare environment, medical office staff is required to have a knowledge of insurance reimbursements, medical terminology, computer and office skills, and the many parts of coded medical insurance forms. The best candidates for this program are individuals who want a career in a medical office. This is an 18-week program.

For more information: Erika Lynch, (203) 285-2302,

MEDICAL TERMINOLOGY—Anatomy & Physiology
The Medical Terminology program teaches from an anatomical approach. This class provides a comprehensive training in medical root words, prefixes, suffixes, and abbreviations.
Topics include disease conditions, skeletal and muscular systems, nervous/sensory systems, endocrine, urinary, gastrointestinal, cardiovascular, respiratory, and reproductive systems.
This introductory class provides a foundation into the Microsoft 2016® Windows 7® application. The knowledge gained is helpful in order to continue learning additional desktop software applications used in businesses today, including, Excel® and Access®.
Microsoft Word® is the most in-demand word processing software.  The course covers document formatting, clip art insertion, business protocols to word process communications, fonts, pagination, generation of form letters, labels and envelopes, mail merges and creation of professional communique.
The Coding class demonstrates the use of standard medical and insurance coding conventions for International Classification of Diseases (ICD) and Current Procedural Terminology (CPT) used by professional services in the healthcare industry. Emphasis is placed on fundamentals of accurately identifying diseases, disorders, and suspected conditions using the required ICD-9 & ICD-10 format. Proper coding on medical billing statements and insurance forms is one of the keys to financial success in a medical practice.
Microsoft Excel® covers spreadsheet principles, building worksheets, incorporating text, numbers, calculations, error corrections, formulas, charts, and presentations. Learn to use Excel® to track data, build analytical models, and present professional charts.
UB-04 Form
The UB-04, also known as the Form CMS-1450, is the uniform institutional provider hardcopy claim form suitable for use in billing multiple third party payers. The UB-04 is the only hardcopy claim form that the Centers for Medicare & Medicaid Services (CMS) accepts from institutional providers (e.g., hospitals, skilled nursing facilities, home health agencies, etc.), which meet the ASCA exceptions or which have been granted a waiver. Learn the tips and tricks from a certificated billing and coding specialist. 
The Medicare & Medicaid Reimbursement class is designed to assist those individuals completing Medicare and Medicaid forms to fully understand the claims process, entitlements, eligibility requirements, fiscal agents, Medicare Part A & B, RBRVS, DRGs, and other payment mechanisms. This class includes discussions about current reforms to Medicare and Medicaid, Medigap, & Medicare HMOs.
The Commercial Insurance & Managed Care Reimbursement  course is designed to teach students how to complete forms for commercial insurance companies, understand the claims process, entitlements, and eligibility requirements. The program covers current reforms to the healthcare industry. Students will understand  the various types of health plans including HMOs, PPO, and POS.


This class prepares individuals to take the Certified Medical Administrative Assistant (CMAA) certification through the National Health Association or NHA. The cost of the NHA exam is included in this class. Upon certification student will be ready to perform some or all of the following tasks:

  • Gather/review essential patient information
  • Verify required documentation before patient information is released
This course is designed to help students organize their career exploration process. Students will have the opportunity to reflect on their accomplishments and skill sets to develop a resume, cover letter, and tackle any job interview.