Care Reports



For students in need of a computer/laptop, please direct them to the email they received from GW-Foundation re: Gateway Support for Students and Community Resources.  The email states there are GCC Helping Hands funds available to assist Gateway students experiencing unexpected short-term financial hardship or crisis that need assistance to help them continue in their programs to reach completion.

Students experiencing difficulty navigating their online course can contact the Distance Learning department for support.

Helpful Resources

Student Resources

What are Care Reports?

Care Reports are used to "report" students who are exhibiting issues or behavior that are causing concern. This includes:

  • Emotional/mental health concerns
  • Aberrant or altered behavior
  • Personal needs, e.g., food/clothing/transportation/housing
  • College student success needs, e.g., Achievement Coaching
  • Reports of sexual assault, stalking, or intimate partner violence.

There are often signs that a student is in distress. For instance, is someone you know...

  • Experiencing a decline in academic performance?
  • Demonstrating disruptive or disturbing behavior?
  • Showing dramatic changes in appearance, personal hygiene, behavior, or weight?
  • Having problems at home, with classes or work?
  • Making disturbing comments in conversation, email, letters, social media postings, or papers?
  • Sad, anxious, or experiencing dramatic mood shifts?
  • Abusing alcohol or drugs?
  • Isolating themselves socially?
  • Acting paranoid or suspicious?
  • Frequently angry or easily frustrated?
  • Struggling with health problems?


If you know someone who is exhibiting any of the behaviors listed above, you can make a difference by filing a Care Report.


IF THIS IS AN EMERGENCY and/or there is a potential threat to you or someone else dial 911 or call Campus Security at (203) 285-2246.

Celebrate Student Success, Send a Kudos Alert!

When a student deserves special recognition for improvement or good work, it is easy to send a Kudo Alert via the CARE Reporting system.  Kudos are indicators that a student is performing well in a class and offer encouragement to continue moving towards success.

The types of Kudos include:

Keep up The Good Work

  • Attending class on time and regularly
  • Receiving good grades on assignments, exams, etc.

Outstanding Academic Performance

  • Student consistently performs well on assignments, exams, etc.
  • Performing better than most peers in course

Showing Improvement

  • Class attendance/class participation has improved
  • Student is showing a dramatic improvement academically/class attendance
  • Student is turning in assignments after a period of inactivity

Care Report Hero

Faculty are the primary individuals who interact with students on a regular basis. They are the best resource we have in identifying students who are at risk, and the CARE Report system is our best chance at intervening. We recognize individuals who went above and beyond in their use of the Care Report system as “Care Report Heroes."

Spring 2016 Care Report Heroes:

  • Professors Kim Shea and Paul Reynolds.

Spring 2019 Care Report Heroes:

  • Professors Renee Gaines and Elaine Lickteig (Academic Concerns)
  • Professors Elizabeth Keefe and Rachael Schettenhelm (Academic Concerns for Developmental Courses)
  • Professors Kristina Veselak and Kim Shea (Behavioral/Mental Health/Basic Needs Concerns)

When to file a CARE Report

We all know to report someone who is exhibiting disruptive behavior, such as throwing a chair or making verbal threats. We also need the community to report lower risk behaviors. These include disruptions, depression, anxiety, hardened viewpoints, and odd conduct. When you submit a Care Report, you can share what you are concerned about. Let us know what you have seen or heard. Take personal responsibility to keep our students engaged and the GCC community safe. 

You can also fill out a CARE report to give positive feedback to students.

How to file a Care Report

  1. Submit a Care Report   An electronic referral system that promotes student success and retention, this web-based software enables faculty and staff to identify students who are having difficulties, and connect them with campus services that can provide appropriate interventions.
  2. Care Consultations   Care Reports can be submitted for documentation purposes only. This is helpful in determining if your concern is repetitious or intensifying. However, if you are unsure of whether your situation arises to the level of filing a Care Report or not, please feel free to contact the Counseling and Student Success Center at (203) 285-2090.

What should I expect when I file a CARE Report?

Based on the type of submission, your report will be routed by the Counseling and Student Success Center to the appropriate personnel for consideration.

  • Academic Concerns and Kudos ReportsKristof Helmeczi (X52090) in the Student Success Center .
  • Academic Concerns for Developmental Courses: Bridget Mullally (X52577) in the First Year Studies Department.
  • Basic Needs Concerns: Center for Students and Families (X52480).
  • Behavioral/Mental Health Concerns: Wellness Center (X52480) and possibly forwarded to the Behavioral Assessment Team.
  • Sexual Misconduct Concerns: Jennifer Wenderoth-Holster (X52412) in the Gender Equity Center.

What is the response to my report, and what information will I receive back?

The type of report will often determine the response the student and the reporter will receive.

  • Academic Concern Reports are typically handled directly with the student, and information may not be shared with the reporter. Students with academic concerns are contacted individually by our team to uncover any presenting problems and offer solutions, which could include one-on-one sessions or involvement in our new program, the Achievement Coaching program.
  • Basic Needs Reports are typically handled directly with the student, and information may not be shared with the reporter. Students are contacted individually to discuss specific needs. If the student has disclosed the matter to you, you may want to follow up with the student directly.
  • Behavioral Concerns/Mental Health Reports are evaluated individually for the appropriate response, which can differ. You may receive a request via phone or email for further information from an official in Student Services or the Behavioral Assessment Team (BAT). Follow-up information to the reporter is less common in this area due to FERPA requirements that precludes the sharing of new information obtained unless it directly affects the reporter and his/her work. In those cases, you will be contacted by the Counseling and Student Success Center.
  • Reports of Sexual Assault, Stalking, or Intimate Partner Violence are evaluated individually for the appropriate response, which can differ. You may receive a request via phone or email for further information from Jennifer Wenderoth-Holster, Gender Equity Coordinator. Jennifer Wenderoth-Holster is a fully confidential resource for students, therefore reporter will not receive follow-up information.  
  • Kudos Reports are typically handled directly with the student. Students with Kudos Reports are contacted individually by our team to give positive feedback on their progress and/or improvement in their class performance. This encourages them on their path to success.

Additional Resources

Your feedback is important to us! Please take a moment to complete our 5-Question Survey.

Did you know that Care Reports have resulted in:

  • Suicide intervention
  • Referrals to community resources such as therapy, housing, financial assistance, and scholarship opportunities
  • Campus referrals to tutoring services and accessibility services.

I-CARE Reports

CARE Report:

Click here to submit your report today!


Did You Know?

You can also fill out a CARE report to give positive feedback to students. See our Kudos Report info in this page!